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Accessing your Account

We apologize for the inconvenience you are experiencing accessing your account. To resolve this issue, we have several options to help you retrieve your account information.  Please select one of the options below that applies to your situation.

 

For security, we cannot see/send your password by email.  Instead, you will be asked to reset your password. 

1) Visit this Password Reset Form

2) Follow the instructions

3) Password reset is automatic and immediate.

Still unable to login?

VIew "I can't remember or access the email registered in my account." below.

 

We can send your username by email.

1) Visit this Username Reminder form

2) Follow the instructions

3) Check your email for your username reminder message.

Still unable to login?

VIew "I can't remember or access the email registered in my account." below.

 

Please follow these instructions to get assistance retrieving your account.  You can alternatively create a new registration with a different email account; your order history, ePoints and Favorites will be reset.

1) Call one of our Support Representatives
Local: 410-356-2169
Toll free: 888-794-4325

9AM - 6PM - Monday - Friday
10AM - 4PM – Saturday

 

2) Have the following information ready:
- Your First and Last Name
- Your billing address
- Phone Number
- Alternative Email Account
- The name of the last product you ordered from our store.

 

Here are some tips when you are sure you have the right password and still cannot login.

1) Passwords are case sensitive.
2) Do you have the right username?
3) Are you using an up-to-date browser?  We support IE 6, 7, and 8, Firefox 2.0+, Opera 9.0+ Camino 2.0+, Chrome 1.0+, Safari 3.0+
4) Are you running anti-spam, anti-virus or firewall software?  Suspend protection and try again. I get errors (besides incorrect username/password) when trying to login.

 

Your email address is the unique way to differentiate one account from another.  Please Contact Us if you are sure you have not registered before (even with the previous store version) and still can use your email account.

 

We apologize for the errors you are experiencing.  Our development team will try to troubleshoot the issue as soon as possible.

Please Contact Us to report the issue you are experiencing.  Remember to include the Browser brand and version you are using and the Operating System in your computer.  Also include the Country and language your browser is configured for.

 

We apologize for the errors you are experiencing.  Our development team will try to troubleshoot the issue as soon as possible.

Please Contact Us to report the issue you are experiencing.  Remember to include the Browser brand and version you are using and the Operating System in your computer.  Also include the Country and language your browser is configured for.

 

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