Shipping Policy

 

Turnaround

All orders are shipped within 48 hours Monday – Friday 9am – 5pm.

 

Carriers

We use the following carriers to deliver our orders:

USPS

FedEx

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

For domestic orders, the rate charged for the shipping of your order is based on your location as orders are charged a flat rate. Standard shipping for all orders is free for orders being shipped in the continental U.S. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

International orders will require weighing and pricing prior to being shipped. A customer service representative will contact you regarding a shipping quote prior to shipment.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns, Refunds and Exchanges

 

How To Return An Item

We accept returns up to 60 days after the item is purchased. The Expert Nutrition Center is the only online store that accepts item returns opened or unopened.

 

  1. Please email support@expertnutrition.com or call 888-794-4325 to request a refund.
  2. Mail your returned item to:

Expert Nutrition Center

Returns Department

10210 S Dolfield Road

Owings Mills, MD 21117

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

We try to accommodate our customers as best we can. After 60 days, we will not accept returns

 

Restocking Fee

We have no restocking fee for returned items.

 

Exchanges

If you are dissatisfied with the state of your item, for example, if delivered in a damaged state. Contact us at support@expertnutrition.com or 888-794-4325 during office hours and we will do our best to set it right.